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Once your order is prepared for dispatch, you will automatically receive a shipping confirmation email.
If tracking information is available for your order, you will receive a 'Shipping Update' email with your tracking number.

If your shipment confirmation does not contain tracking information, this means it is not available for your order. Just sit back and allow for the recommended time frame to pass to allow your jewels to arrive. Don't panic, they are still on their way!

When a Royal Mail Signed for service is used, an update will only take place once an attempt at delivery has been made or if delivery has been successful, so if you can't see an update - don't worry!

You can access the Royal Mail Tracking page below.

Delivery guarantee is applicable when you order by 3.30pm Monday through Thursday, not including bank holidays. Service must be selected at checkout.

Signature is required upon receipt.

If your order is placed Friday-Sunday, you will receive your parcel the following Tuesday.

Please note that these time scales are estimates only and are not guaranteed unless a guaranteed service has been selected. Please allow up to 15 working days for UK delivery.
Parcels will not deemed to be delayed or lost until at least this time has been allowed. Once your order has left us it is out of our hands and we cannot accept liability for delayed parcels.

If you have a deadline to meet with your order, please make sure that you select an express guaranteed service.

Before placing your order with us please ensure your address is provided in full, including a house name/number and post code. When entering your address it is your sole responsibility that it is correct and in full as no adjustments can be made. We are not responsible for orders that go missing or are returned to us due to an incorrect address and further shipping charges may be incurred.

Parcels may require a signature upon receipt. If no one is available to take delivery, your parcel will be held by your local post office for you to collect. Not all services leave notice of attempted delivery, so please regularly check your tracking in case delivery has been unsuccessful as unclaimed items will be returned to sender.
The buyer is responsible for any additional costs due to unclaimed packages.

International orders are shipped by DHL Global Mail via a tracked and/or signed service. A signature may be required upon delivery.

Although the delivery time frames stated are usually met, please be aware that this is an estimate and not a guarantee. Please allow 30 business days for delivery.  

If tracking is available for your order, it will be provided via email upon dispatch of your order. Please allow 48 hours for tracking to become active. Not all countries offer end-to-end tracking with this service.

  • Order by 1.30pm UK time for 1-2 working days delivery, Monday through Thursday.
  • Dependant on your exact location, you could get your parcel as soon as next day.
  • End to end tracking updates will be available.
  • Signature required upon arrival.

Valid on orders up to £50. Pricing options available at checkout. Pricing is dependent on cart size. Available options will display automatically.

Although delivery time frames stated are usually met this is an estimate only. Please allow 30 business days for delivery.

Once your order is prepared for dispatch, you will automatically receive a shipping confirmation email.
If tracking information is available for your order, you will receive 'Shipping Update' email with your tracking number. Please allow up to 48 hours [2 business days] for the tracking link to activate as it needs to be scanned through the postal system.

End to end tracking is not available in all regions, and information will not update during customs processing. We do not have access to further tracking so please consult your local postal service quoting your tracking number if you need further assistance.

If your shipment confirmation does not contain tracking information, this means it is not available for your order. Just sit back and allow for the recommended time frame to pass to allow your jewels to arrive. Don't panic, they are still on their way!
 

For international deliveries, customs charges may be incurred once the parcel reaches its destination. These charges are the responsibility of the recipient. Customs policies & import duties vary from country to country and we can not estimate these charges so if you are unsure, please check with your local customs authorities before placing your order.

Delays can sometimes occur during the customs process and this is not something that we can control or speed up. Please allow extra time for this when placing your order.

Please note that these time scales are estimates only and are not guaranteed unless a guaranteed service has been selected. Please allow up to 30 working days for international delivery. Parcels will not deemed to be delayed or lost until at least this time has been allowed. Once your order has left us it is out of our hands and we cannot accept liability for delayed parcels.

If you have a deadline to meet with your order, please make sure that you select an express guaranteed service.

Before placing your order with us please ensure your address is in full English including a house name/number and zip code. When entering your address it is your sole responsibility that is is correct and in full as no adjustments can be made. We are not responsible for orders that go missing or are returned to us due to an incorrect address.

International orders may require a signature upon receipt. If no one is available to take delivery, your parcel will be held by your local postal service for you to collect. Not all services leave notice of attempted delivery, so please regularly check your tracking in case delivery has been unsuccessful as unclaimed items will be returned to sender. The buyer is responsible for any additional costs due to unclaimed packages.


Smaller orders will be shipped in a jiffy envelope or a small letterbox friendly Dixi parcel box. Larger orders will be shipped in a Dixi parcel box. Please keep this safe in case you wish to return your jewels for any reason.

Depending on the individual requirements of the items purchased, items may be packed in a mixture of clear plastic pouches, Dixi envelopes, Dixi pop up boxes, cotton pouches and/or small jewellery boxes. We're really trying to do our bit for the environment, so in order to reduce wastage items will be packed together where possible.

Gift packaging may not be included in your order unless otherwise stated or you have purchased gift wrap options (such as boxes or Dixi pouches) with your order. If you're buying items for gifts and need seperate pouches or boxes, please add this to your order here.
During busy sales periods, in order to get your goodies out as efficiently as possible we are not able to take requests regarding packaging.

Want to help save the environment? Select our 'No Fuss' packaging option!

Tracking information is emailed automatically when your order is processed and dispatched by us.

If you have not received a tracking number and have checked your spam folder, it will likely be because a tracking service is not available for your order.

Customer end-to-end tracking will not be available for UK Standard, UK Express, or International Supersave services.

If one is available for your order, it will be sent to you automatically via email when your order is processed and dispatched by us. Check your spam folder if nothing has arrived to your inbox.

It will also be shown on the tracking page next to the package contents underneath the map.

If a number isn't provided via email or on the tracking page for your order, customer tracking is likely not offered for the service used to ship your parcel.

There are a couple of ways you'll be able to track your order!

1. Via our website here . You'll just need your order number and your email address.

2. Via Deutsche Post here. You'll need your tracking number and date of dispatch.

3. Via the tracking page of your local postal service. You'll need your tracking number.

If updates aren't available for one tracking method, go ahead and try another. There is sometimes a delay with different services syncing to show the latest update!

Orders outside of the United Kingdom are shipped via DHL Globalmail. Your order will pass through their base hub in Germany before being forwarded onto the postal service of its final destination.

Orders within the United Kingdom are processed and delivered by Royal Mail.

USA - USPS
Canada - Canada Post (end to end tracking not available)
Australia - Australia Post (end to end tracking not available)
France - La Poste
Germany - Deutsche Post
Italy - Poste Italiane
Spain - Correos
Republic of Ireland - An Post
Sweden - Post Nord
New Zealand - New Zealand Post (end to end tracking not available)

- The first update is usually just to let you know that DHL have received and scanned through your parcel. This can take a couple of working days.

- When your parcel has been handed over to your countries' postal service.

- When your parcel is inbound out of customs / cleared by customs.

- Your parcel may be scanned by the various hubs it passes through on its way to your local post office.

- There may be an update when your parcel is out for delivery.

- An update to confirm delivery has been attempted / failed / successful.

Not every service will include these exact tracking updates, so if one is missing don't worry! These are just examples of the types of statuses we normally see.

Your order may still need to be processed and scanned through into the system by DHL, or needs to be cleared by customs. This usually takes 2-3 working days but extra time will need to be allowed during busy times of the year such as Christmas and New Year.

It may also be that either tracking is not available for your order, or end to end tracking is not possible for your region - these regions include Australia & Canada.

Try tracking directly via your local postal services tracking page (such as USPS if you're in the US), as sometimes there can be a delay with the parcels current status updating on our website.

You can also track via DHL Deutsche Post here using your tracking number to see the last known status, or to see if the parcel has been processed by them yet.

If a tracking number hasn't been provided via email or on the tracking page for your order, customer tracking will not be offered for the service used to ship your parcel.

The tracking systems used by certain postal companies such as Australia Post & Canada Post do not use the same tracking interface as DHL. This is simply a compatibility issue that sadly we have no control or influence over.

Please contact your local postal service quoting your tracking number to arrange redelivery or collection.

Still got a question?

No worries! Just email us at customerservice@shopdixi.com

Please be sure to include your order number so we can help you as swiftly as possible and we'll get back to you within 48 hours Monday to Friday. Check your spam folder if you don't receive a response to your inbox within the time stated.

UK DELIVERY

Once your order is prepared for dispatch, you will automatically receive a shipping confirmation email.
If tracking information is available for your order, you will receive 'Shipping Update' email with your tracking number.

If your shipment confirmation does not contain tracking information, this means it is not available for your order. Just sit back and allow for the recommended time frame to pass to allow your jewels to arrive. Don't panic, they are still on their way!

Royal Mail Signed for service is used, this means an update will only take place once an attempt at delivery has been made or if delivery has been successful, so if you can't see an update - don't worry! You can access the Royal Mail Tracking page below!

Delivery guarantee is applicable when you order by 3.30pm Monday through Thursday, not including bank holidays. Service must be selected at checkout.

Signature is required upon receipt.

If your order is placed Friday-Sunday, you will receive your parcel the following Tuesday.

Please note that these time scales are estimates only and are not guaranteed unless a guaranteed service has been selected. Please allow up to 15 working days for UK delivery.
Parcels will not deemed to be delayed or lost until at least this time has been allowed. Once your order has left us it is out of our hands and we cannot accept liability for delayed parcels.

If you have a deadline to meet with your order, please make sure that you select an express guaranteed service.

Before placing your order with us please ensure your address is providedin full, including a house name/number andpost code. When entering your address it is your sole responsibility that it is correct and in full as no adjustments can be made. We are not responsible for orders that go missing or are returned to us due to an incorrect address.

Parcels may require a signature upon receipt. If no one is available to take delivery, your parcel will be held by your local post office. for you to collect. Not all services leave notice of attempted delivery, so please regularly check your tracking in case delivery has been unsuccessful as unclaimed items will be returned to sender.
The buyer is responsible for any additional costs due to unclaimed packages.

INTERNATIONAL DELIVERY

International orders are shipped by DHL Global Mail via a tracked and/or signed service. A signature may be required upon delivery.

Although Delivery time frames stated are usually met, please be aware that this is an estimate and not a guarantee. Please allow 30 business days for delivery.  

If tracking is available for your order, it will be provided via email upon dispatch of your order. Please allow 48 hours for tracking to become active. Not all countries offer end-to-end tracking with this service.

- Order by 1.30pm UK time for 1-2 working days delivery, Monday through Thursday.

- Dependant on your exact location, you could get your parcel as soon as next day!

- Signature required upon arrival

Valid on orders up to £50. Pricing options available at checkout. Pricing is dependent on cart size. Available options will display automatically.

*Although Delivery time frames stated are usually met this is an estimate. Please allow 30 business days for delivery.

Once your order is prepared for dispatch, you will automatically receive a shipping confirmation email.
If tracking information is available for your order, you will receive 'Shipping Update' email with your tracking number. Please allow up to 48 hours [2 business days] for the tracking link to activate as it needs to be scanned through the postal system.

End to end tracking is not available in all regions, and information will not update during customs processing. We do not have access to further tracking so please consult your local postal service quoting your tracking number if you need further assistance.

If your shipment confirmation does not contain tracking information, this means it is not available for your order. Just sit back and allow for the recommended time frame to pass to allow your jewels to arrive. Don't panic, they are still on their way!
 

For international deliveries, customs charges may be incurred once the parcel reaches its destination. These charges are the responsibility of the recipient. Customs policies & import duties vary from country to country and we can not estimate these charges so if you are unsure, please check with your local customs authorities before placing your order.

Delays can sometimes occur during the customs process and this is not something that we can control or speed up. Please allow extra time for this when placing your order.

Please note that these time scales are estimates only and are not guaranteed unless a guaranteed service has been selected. Please allow up to 30 working days for international delivery. Parcels will not deemed to be delayed or lost until at least this time has been allowed. Once your order has left us it is out of our hands and we cannot accept liability for delayed parcels.

If you have a deadline to meet with your order, please make sure that you select an express guaranteed service.

Before placing your order with us please ensure your address is in full English including a house name/number and zip code. When entering your address it is your sole responsibility that is is correct and in full as no adjustments can be made. We are not responsible for orders that go missing or are returned to us due to an incorrect address.

International orders may require a signature upon receipt. If no one is available to take delivery, your parcel will be held by your local postal service for you to collect. Not all services leave notice of attempted delivery, so please regularly check your tracking in case delivery has been unsuccessful as unclaimed items will be returned to sender. The buyer is responsible for any additional costs due to unclaimed packages.

PACKAGING

Smaller orders will be shipped in a jiffy envelope or a small letterbox friendly Dixi parcel box. Larger orders will be shipped in a Dixi parcel box. Please keep this safe in case you wish to return your jewels for any reason.

Depending on the individual requirements of the items purchased, items may be packed in a mixture of clear plastic pouches, Dixi envelopes, Dixi pop up boxes, cotton pouches and/or small jewellery boxes. We're really trying to do our bit for the environment, so in order to reduce wastage items will be packed together where possible.

Gift packaging may not be included in your order unless otherwise stated or you have purchased gift wrap options (such as boxes or Dixi pouches) with your order. If you're buying items for gifts and need seperate pouches or boxes, please add this to your order here.
During busy sales periods, in order to get your goodies out as efficiently as possible we are not able to take requests regarding packaging.

Want to help save the environment? Select our 'No Fuss' packaging option!

TRACKING HELP

Tracking information is emailed automatically when your order is processed and dispatched by us.

If you have not received a tracking number and have checked your spam folder, it will likely be because a tracking service is not available for your order.

Customer end-to-end tracking will not be available for UK Standard, UK Express, or International Supersave services.

If one is available for your order, it will be sent to you automatically via email when your order is processed and dispatched by us. Check your spam folder if nothing has arrived to your inbox.

It will also be shown on the tracking page next to the package contents underneath the map.

If a number isn't provided via email or on the tracking page for your order, customer tracking is likely not offered for the service used to ship your parcel.

There are a couple of ways you'll be able to track your order!

1. Via our website here . You'll just need your order number and your email address.

2. Via Deutsche Post here. You'll need your tracking number and date of dispatch.

3. Via the tracking page of your local postal service. You'll need your tracking number.

If updates aren't available for one tracking method, go ahead and try another. There is sometimes a delay with different services syncing to show the latest update!

Orders outside of the United Kingdom are shipped via DHL Globalmail. Your order will pass through their base hub in Germany before being forwarded onto the postal service of its final destination.

Orders within the United Kingdom are processed and delivered by Royal Mail.

USA - USPS
Canada - Canada Post (end to end tracking not available)
Australia - Australia Post (end to end tracking not available)
France - La Poste
Germany - Deutsche Post
Italy - Poste Italiane
Spain - Correos
Republic of Ireland - An Post
Sweden - Post Nord
New Zealand - New Zealand Post (end to end tracking not available)

- The first update is usually just to let you know that DHL have received and scanned through your parcel. This can take a couple of working days.

- When your parcel has been handed over to your countries' postal service.

- When your parcel is inbound out of customs / cleared by customs.

- Your parcel may be scanned by the various hubs it passes through on its way to your local post office.

- There may be an update when your parcel is out for delivery.

- An update to confirm delivery has been attempted / failed / successful.

Not every service will include these exact tracking updates, so if one is missing don't worry! These are just examples of the types of statuses we normally see.

Your order may still need to be processed and scanned through into the system by DHL, or needs to be cleared by customs. This usually takes 2-3 working days but extra time will need to be allowed during busy times of the year such as Christmas and New Year.

It may also be that either tracking is not available for your order, or end to end tracking is not possible for your region - these regions include Australia & Canada.

Try tracking directly via your local postal services tracking page (such as USPS if you're in the US), as sometimes there can be a delay with the parcels current status updating on our website.

You can also track via DHL Deutsche Post here using your tracking number to see the last known status, or to see if the parcel has been processed by them yet.

If a tracking number hasn't been provided via email or on the tracking page for your order, customer tracking will not be offered for the service used to ship your parcel.

The tracking systems used by certain postal companies such as Australia Post & Canada Post do not use the same tracking interface as DHL. This is simply a compatibility issue that sadly we have no control or influence over.

Please contact your local postal service quoting your tracking number to arrange redelivery or collection.

Still got a question?

No worries! Just email us: customerservice@shopdixi.com

Please be sure to include your order number so we can help you as swiftly as possible.

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