FROM £6 INSANITY SALE
🔮50% OFF! CODE - 2020BLACKOUT🔮
20% OFF PREVIOUSLY EXCLUDED LINES

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Reduced Lines are EXCLUDED From the discount. Please allow upto 5 working days for dispatch.


Where is the discount code?
Discount codes are announced on our socials, and in our mailing list mailouts.

Where do I enter the discount code?
You must enter the discount code in the box when you click checkout.


My discount code isn't working.
The error message will tell you why your discount code isn't working.
- Discount codes are NOT valid on top of sale prices. 
- The item(s) in your cart may also be subject to exclusions. Exclusions can be reviewed here. Any items that show a reduced price are not applicable for further reductions.
- The discount may have expired.

Can I change/cancel/add to my order?
Sorry, no. We aim to process and dispatch your order as swiftly as possible so we cannot make amendments once you have submitted your order. Please make sure to double check all your address information before submitting and ensure you are happy with the price! The details submitted are the sole responsibility of the buyer and we cannot be held liable for parcels that go missing due to address errors.  

The sale ended before I could check out, can you extend it?
No, we are not able to extend any discounts. Our discount is running the entire weekend, so please check out in plenty of time. Once the sale has ended, it's ended.


I'm not sure what size I am!

Check out our sizing page here.

What material is my favourite item made from?
All metal contents are included in the individual product description for your reference.

Why is my favourite item excluded from discounts?
Typically these are our limited edition designs that take a lot of time, money, and love to design and manufacture. As we are sure you can understand, as a small business this means there will be a few items we simply cannot afford to offer our huge Black Friday reductions on.

What time is *insert sale* / What time does *insert sale* end?
We post all sale times on our Instagram and Twitter. Please be aware we are UK based and all times will be given in GMT. To check what the time will be in your zone, click here. We will not extend sales for different time zones. This main Black Friday offer runs from 7pm on Thursday 26th November to 7pm on Tuesday 1st of December. Time zones are GMT.

I need something smaller/larger, have you got another size?
All available sizes will be shown on the product page. 

Are all your rings sterling silver?
No, but the vast majority are. We carry a mixture of plated mixed metal, raw metal, and sterling silver items, and the metal contents of each item will be included in every individual product description.

Are your earrings sold as pairs or individually?
We sell a mixture so please reference each product description.

What methods of payment do you accept?
All major credit and debit cards, PayPal, and Shop Dixi Gift Cards.

How do I order in my currency?
We are UK based so all orders will be taken in £GBP, but you can see pricing estimates by clicking the GBP tab at the very top of our site (next to your cart). Please note this will display estimates only, and your exchange rate is set solely by your bank or card issuer.

My transaction was declined.
There are a number of reasons why your transaction might have been declined, but for security reasons we don't have access to your payment information so we can't advise on exact reasons.
We recommend double checking the following:
- If you have been given a decline code, google this - it may clarify reasons why your transaction was declined. 
- The billing address entered matches the address on the cards records.
- The postcode matches the one on your cards records.
- The CVS/security number is incorrect.
- The card number is incorrect.
- Your card is not enabled for foreign transactions.
If you have checked these and your transaction continues to be declined, please contact your bank or card issuer for further assistance.

When will my order be dispatched?
We ship Monday to Friday and aim to process your order within 1-2 business days of it being placed. However at peak times such as Black Friday and Christmas, please allow extra time for this. We are estimating a turn around time of 5 working days. You receive an email confirmation when your order is processed.

How will my order be packed?
Depending on the size of your order, your order will be sent in plastic pouches and/or paper envelopes and cotton pouches. Gift packaging is not included unless purchased, and we are doing our best to reduce wastage wherever we can. 

Can you gift wrap my order?
Unfortunately we cannot offer a gift wrapping service at this time.

Can you add a gift note?
Unfortunately we cannot offer a gift wrapping service at this time.

My order is for a gift - can you remove any prices from the parcel?
Please leave us a note at checkout if you do not want an invoice included with your order. Once your order is submitted we cannot make changes and we likely won't see an email request before the order is processed. We will only be able to do this for UK orders. 

I haven't received a confirmation.
Please double check your spam folder (or "promotions" folder if you use gmail). If you think you might have entered your email address incorrectly at checkout drop us a message so we can alter it.

Can you reserve an item for me?
Sorry, we are not able to take reservations at this time.

Can you raincheck an offer for me?
No, offers are only valid for the stated times and will not be rain checked for any reason. Make sure you check out in plenty of time.

Can I change/cancel/add to my order?
Sorry, no. We aim to process and dispatch your order as swiftly as possible so we cannot make amendments once you have submitted your order. Please make sure to double check all your address information before submitting. The details submitted are the sole responsibility of the buyer and we cannot be held liable for parcels that go missing due to address errors.

How long will it take for my order to arrive?
Please view shipping estimates here. At this extremely busy time of year, please bear in mind that there may be delays so factor this in when you order!

I need my order by a certain date.
We cannot guarantee arrival times with our standard services at this time.

Can I track my order?
You can find all information regarding tracking here.

Do you ship to my country?
We ship worldwide every day so most likely, but there are some exceptions! Check out full details of our shipping services here.

Please note that unfortunately, we can no longer offer shipping to Switzerland. This is due to customs regulations that are outside of our control. We cannot offer any exceptions to this.

 

Can I return items I've purchased on sale?
In accordance with Consumer Contracts Regulations you will be able to return unwanted, unworn items within 14 days from delivery for refund or store credit to the value paid. This excludes all pierced jewellery including all earrings which for reasons of hygiene are all final sale and non-refundable. Please note that you as the buyer are responsible for covering the shipping cost of returning your item. You can view detailed return info here. We kindly ask as a small business that you consider requesting store credit at this time.

Can I exchange an item I've purchased on sale?
We are not currently accepting exchanges on any items purchased on sale. You will need to return for a refund or store credit.

 

Got another question not answered here? Head over to our Help Hub where we've compiled all our most commonly asked questions, as well as info we think you'll find useful!

Email us at customerservice@shopdixi.com.
Emails are monitored Monday to Friday 9am - 5pm GMT and we aim to get back to you within 3 business days. If you are waiting for a response, please monitor your spam folder, or 'promotions' tab if you use gmail.

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