£6 EARRINGS PRICE DROP
🔮£15 & UNDER NECKLACES ENDS MONDAY!🔮
£6 INSANITY SALE - NEW ADDITIONS

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Welcome to the #dixiblackout2019....

Ready to shop? Let us answer your questions first!



Shopping

I'm not sure what size I am!
Check out our sizing page here.

What material is my favourite item made from?
All metal contents are included in the individual product description for your reference.

Why is my favourite item excluded from discounts?
You can find an extensive list of excluded items here. Typically these are our limited edition designs that take a lot of time, money, and love to design and manufacture. As we are sure you can understand, as a small business this means there will be a few items we simply cannot afford to offer our huge Black Friday reductions on. 

What time is *insert sale* / What time does *insert sale* end?
We post all sale times on our Instagram and Twitter. Please be aware we are UK based and all times will be given in GMT. To check what the time will be in your zone, click here. We will not extend sales for different time zones.

I need something smaller/larger, have you got another size?
All available sizes will be shown on the product page. 

Are all your rings sterling silver?
No, but the vast majority are. We carry a mixture of plated mixed metal, raw metal, and sterling silver items, and the metal contents of each item will be included in every individual product description.

Are your earrings sold as pairs or individually?
We sell a mixture so please reference each product description.

What methods of payment do you accept?
All major credit and debit cards, PayPal, and Shop Dixi Gift Cards.

How do I order in my currency?
We are UK based so all orders will be taken in £GBP, but you can see pricing estimates by clicking the GBP tab at the very top of our site (next to your cart). Please note this will display estimates only, and your exchange rate is set solely by your bank or card issuer.

My transaction was declined.
There are a number of reasons why your transaction might have been declined, but for security reasons we don't have access to your payment information so we can't advise on exact reasons.
We recommend double checking the following:
- The billing address entered matches the address on the cards records.
- The postcode matches the one on your cards records.
- The CVS/security number is incorrect.
- The card number is incorrect.
- Your card is not enabled for foreign transactions.
If you have checked these and your transaction continues to be declined, please contact your bank or card issuer for further assistance.

Orders

When will my order be dispatched?
We ship Monday to Friday and aim to process your order within 1-2 business days of it being placed. However at peak times such as Black Friday and Christmas, please allow extra time for this. You receive an email confirmation when your order is processed.

How will my order be packed?
Depending on the size of your order, your order will be sent in plastic pouches and/or paper envelopes. Gift packaging is not included unless purchased, and we are doing our best to reduce wastage wherever we can. Additional packaging extras such as cotton pouches and small jewelry boxes are available for purchase here.

Can you gift wrap my order?
Unfortunately we cannot offer a gift wrapping service at this time.

My order is for a gift - can you remove any prices from the parcel?
Please leave us a note at checkout if you do not want an invoice included with your order. Once your parcel is processed and dispatched we cannot make changes.

I haven't received a confirmation.
Please double check your spam folder (or "promotions" folder if you use gmail). If you think you might have entered your email address incorrectly at checkout drop us a message so we can alter it.

Can you reserve an item for me?
Sorry, we are not able to take reservations at this time.

Can you raincheck an offer for me?
No, offers are only valid for the stated times and will not be rain checked for any reason.

Can I change/cancel/add to my order?
Sorry, no. We aim to process and dispatch your order as swiftly as possible so we cannot make amendments once you have submitted your order. Please make sure to double check all your address information before submitting. The details submitted are the sole responsibility of the buyer.

Shipping

How long will it take for my order to arrive?
Please view shipping estimates here. At this extremely busy time of year, please bear in mind that there may be delays so factor this in when you order!

I need my order by a certain date.
Please ensure you select a guaranteed express service if you have a deadline to meet with your order. 

Can I track my order?
You can find all information regarding tracking here.

Do you ship to my country?
We ship worldwide every day so most likely, but there are some exceptions! Check out full details of our shipping services here.

Please note that unfortunately, we can no longer offer shipping to Switzerland. This is due to customs regulations that are outside of our control. We cannot offer any exceptions to this.

 

Discount Codes


My discount code isn't working.
A number of our #dixiblackout2019 discounts will automatically be applied at checkout, so no code is required - eligible items will be discounted automatically when you go to checkout.

If your discount requires a code, it may not be working for a number of reasons - the code is no longer valid, the code isn't valid on the item(s) in your order (such as lines already on sale or limited edition lines), or it has been entered incorrectly. We have a full collection page of excluded lines here for your reference.

Our big offer discount codes have expiry times set, so please move on and enter the next valid code as we will not be able to apply expired codes to your order under any circumstances.

Where do I enter my discount code?
Click through to checkout from the cart page, and on the right hand side (beneath your order items) there is a box where you can enter your code. 

I forgot to enter my discount code.
A number of our bigger discounts will be automatically applied to valid items at checkout - if it has not applied at checkout, it is no longer valid, or not valid on the items in your cart.

In cases where you have not entered a code, we are not able to apply these retrospectively in any circumstances. Once you have hit 'Submit' you are agreeing to the total amount shown in £ GBP to be debited from your account so you need to make sure all coupon codes are applied correctly and you are happy before accepting. It is your responsibility to check your order amount and details before submitting, as we are not liable for errors. We process orders very quickly so unfortunately we are unable to make amendments. We recommend placing a new order with the correct code and you can return the other order upon arrival [if the items are applicable for returns].

My code expired a few moments ago, can you extend it?
No, we are not able to extend any discounts - you'll need to use the next available discount code.

What time does *insert sale* end?
All event times will be posted on our Instagram and Twitter. These will be in GMT so check against your time zone here. Sales WILL end at the time stated, so please ensure you completely check out in time or you will need to use the next code.

Can I use more than one discount code?
We can only accept one discount code per order.

Can I combine discounts and sales?
You can order from all of our sales all in one go - but discount codes will only be valid on full price selected lines. If the discount isn't valid on an item in your order. it will not be discounted. Further discounts are not valid on lines already on sale. Exemptions can be found here for your reference.

 

Returns

Can I return items I've purchased on sale?
In accordance with Consumer Contracts Regulations you will be able to return unwanted, unworn items within 14 days from delivery for refund or store credit to the value paid. This excludes all pierced jewellery including all earrings which for reasons of hygiene are all final sale and non-refundable. Please note that you as the buyer are responsible for covering the shipping cost of returning your item. You can view detailed return info here.

Can I exchange an item I've purchased on sale?
We are not currently accepting exchanges on any items purchased on sale. You will need to return for a refund or store credit.

 

Got another question not answered here? Head over to our Help Hub where we've compiled all our most commonly asked questions, as well as info we think you'll find useful!

You can also tweet us @shopdixi or email us at customerservice@shopdixi.com.
Emails are monitored Monday to Friday 9am - 5pm GMT and we aim to get back to you within 3 business days. If you are waiting for a response, please monitor your spam folder, or 'promotions' tab if you use gmail.

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