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FAULTY/DAMAGED GOODS

All orders are carefully checked and lovingly packaged before dispatch. However, in the rare event your goods appear to be faulty up to 30 days from purchase or they have been damaged on their way to you, please email us straight away at customerservice@shopdixi.com with a photo of the fault along with your order number so we can best assist you with this.

UK PURCHASES

In first instance, we will always aim to issue a replacement of the faulty item or fix the faulty item if possible. If for any reasons this is not possible, we are able to offer store credit to the value of the item purchased. We reserve the right to request that faulty items are returned to us.

EU & INTERNATIONAL

We will issue store credit for the value of the faulty item. We reserve the right to request that faulty items are returned to us.

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Items showing defect deemed to be the result of general wear and tear, accidental damage or neglect will not be regarded as faulty. This also applies to all items sold as seconds (imperfections will have been stated at the point of purchase), and items with natural crystals that may have inclusions and/or organic imperfections. 
Examples of neglect are; instances where jewels have been caught on clothing, been exposed to excessive wear, moisture, chemicals, body lotions etc, or plating has tarnished due to contact with water. This list is not exhaustive.

 

Manufacturing faults must be reported to us within 90 days from purchase. Reimbursement or replacements cannot be offered outside of this time.

For advice on jewellery care, check out our comprehensive guide here.
 

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