Shipping Suspensions Update 07/04/20 Re: COVID-19
Posted on April 07 2020
Awoo Dixi Fam,
Just in case you missed our instagram stories or the updated information on our shipping pages, we wanted to update you on further changes we have had to implement here at Dixi in light of the worsening situation with COVID-19.
As of today (Tuesday 7th April 2020), the UK is still in lockdown. It is looking unlikely that this will be lifted any time soon, and as such the shipping changes we put in place a few weeks ago are still in place.
Orders are being dispatched once per week - every Monday.
If you receive an email notification during the week that your order is being processed, please note that this means Amy is lovingly wrapping your order ready for dispatch on Monday, and it will not actually leave our office until then.
Delays with delivery are expected, both in the UK and Internationally.
Please be patient with your postal and delivery workers. Royal Mail in the UK are currently facing short staff issues and we assume postal services around the world will also be facing the same. Please be extra mindful of this. Your patience is appreciated not only by us but your postie too, while human resources are wearing very thin.
Shipping is currently suspended to the following countries until further notice:
- Hong Kong
- New Zealand
This list will be updated as/if we become aware of any additional suspensions. If your order left us before these suspensions went into place, and it hasn't yet been passed onto your local postal service, DHL will hold your order until restrictions are lifted. This is completely out of our hands, and there is no way we can expedite shipments, or retrieve them once they are with DHL. Tracking will not be updated while it is held.
Once again thank you to you all as you continue to support us and other small businesses in this uncertain and trying time! We are still working hard behind the scenes so you will have plenty of exciting Dixi things to look forward to once the world starts returning to some semblance of normal!
Look after yourselves and each other,
Lots of love, your Sisters at Dixi x