Shipping Update 2021 [February]
Posted on February 01 2021
Ahwoo Dixi Fam,
We know, you will be seeing these everywhere but here is yet another shipping update for you to read.
We are really sorry to have to let you know that we have temporarily suspended international shipments to countries in the EU. We are still shipping to the UK & The USA
This is due to a reduced work force in place for Covid 19. Please don't compare us to other websites, we are a small team and we always want to to what is best for our staff. We have one person currently in the office packing & dispatching orders. We also want to be sure there are no delays due to the end of the transition period for the UK leaving the EU. We can only imagine the amount of pressure all postal services are experiencing right now.
We won't be opening back up until we can be sure.
1 - Your order will definitely reach you without any severe delays.
2 - We have the capacity to get your orders out in a timely way!
3 - Please don't forget, our homeware & lifestyle items are UK only and won't be opening up to international destinations any time soon.
We know it's super frustrating to not be able to shop with us atm, but we have to do what's best for us, our staff AND ultimately you. We hope we can still inspire you daily! We mean it when we say that you don't have to shop with us to be a part of our community.
At this time we do not know how long these restrictions will be in place, but we will be updating our Shipping Pages and Instagram stories as and when new information comes to us.
What if I have already ordered?Parcels that have already been shipped will continue on their way to you - but may experience ongoing delays, and they may be held securely at delivery depots for a time. Please allow plenty of time for delivery (up to 60 business days), and regularly check the tracking page provided. We only have access to the same tracking information as you, and we cannot provide further updates.
BrexitWe will also be reviewing EU shipping in light of the UK's complete transition from the EU - some big changes will be in place for us all and we know transparency about these changes will be hugely important to you. Please stay tuned for these updates.
again for your patience and understanding while we navigate the uncertainty right now!
Sending lots of love to our Dixi Family in the EU, we appreciate you!
Love, Amy, Vicky, Marianne, and Matt xxxx