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International Shipping Delays Please Read Here

Aurum in corde Jewellery with Heart

Shipping Notice

Royal Mail 

Shipping Delays

Due to strike action in the UK we are now experiencing delays to some deliveries.

Things to note:

  • Next Day Deliveries are being prioritised BUT they are not all arriving next day. We cannot make guarantees with this service at this time. We have taken the option off of the website for now, so if you need it please email or DM @shopdixi so we know you acknowledge that it may not arrive Next Day.
  • Deliveries may arrive out of order. It all depends on where it is being held and what route it takes. If you have ordered multiple times, you may find the most recent arrive before an older order. Don’t panic.
  • All our parcels are now leaving via the 24hr service which is being prioritised over 48hr. That is not guaranteed delivery before Christmas and is NOT 24hr guaranteed.
  • If you are ordering for gifts the sooner the better. The next strike dates are as follows: Friday 9 December, Sunday 11 December, Wednesday 14 December, Thursday 15 December 2022.
  • We are seeing a particular delay with orders dispatched over Black Friday weekend and the following week, up til 2nd December. Please be assured your order has left us, and is currently with Royal Mail and they will be processing this back log as quickly as they can.

If you miss your parcel it is probably easier and quicker if you get it redelivered to a local post office to collect. It will also take the burden off of some of the backlog.

Please be patient and kind to all small businesses right now. We are all trying our best after a rough year and lose money on postage charges as it is.

We are always happy to help so if you need us or have any questions please feel free to email customerservice@shopdixi.com

 

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