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Let Us Be Honest... (Another) Post About Shipping

Posted on July 17 2020

Ahwoo Dixi Fam,

 

It really is with a heavy heart that we have to let you know that we have decided to suspend international shipping till the Fall in order to focus on our Autumn / Winter collections and ensure we are doing all we can in the efforts of preventing the spread of Covid19. The fact that we had a number of countries suspended but not all seemed to cause some upset so to keep it simple and clear we are suspending all international shipping. We will resume international shipping in Autumn 2020. It may surprise you but we are a small business and only one person is currently undertaking the dispatching duties.

We continue to run our office with reduced staffing, and the influx of extra orders would exceed what we can currently manage with only one person picking your orders, packing them, and sending them on their way; all while ensuring our website, admin tasks, inventory, social media etc are all looked after! (If you have ordered in the last few months, then you have Mama Bear Amy to thank for getting your order wrapped up with love and on its way to you with only a short delay, she has been a BUSY bee. If you read this make sure to hop onto the comments on Insta and tell Amy to make sure she takes a day off!) 

We really appreciate everyone's patience and support while things continue to be.. a bit weird, to say the least! We know it can be frustrating when you desperately want to get your hands on something and for some reason the company *just won't take your money!*. We hope you realise that this isn't the case. It would be irresponsible to overestimate what we can actually manage right now, take all of your orders and your hard-earned money, and then potentially leave you disappointed and waiting an extended period of time for your goodies. 

Our aim is to be able to reinstate our usual international shipping in time for the magic we have planned for Autumn - so likely late summer at the absolute earliest. We won't make any promises right now, and will continue to take each day as it comes. But this is our hope!

We have also had to increase our shipping prices for both International, and UK customers due to increases across the board.

The new prices are as follows:
INTERNATIONAL STANDARD - £9.95 - Suspended Till Autumn

Shipped via Deutsche Post OR Royal Mail via a Tracked and/or Signed service.

UK STANDARD - £2.50
Standard parcels will now go via the Royal Mail 1st Class service rather than 2nd Class, so hopefully you will see a slightly faster arrival time (when services are completely back to normal, of course!).

We know that this will be a disappointing change for many of you, and please take to heart that we don't make these kind of decisions lightly. As customers ourselves, we get it. But from a business standpoint, we can't continue to take these losses.

Allow us to be honest, just for a moment. Most small businesses (like ours) were already losing money on shipping, before the price rises. On a good day, it barely covers packaging and labour. Prices might have already seemed expensive, but we can tell you that no-one is making profit on shipping. It's a little money black hole that is unavoidable for online businesses!

We know that most of you are so thoughtful and completely understand, and for you we are so grateful. This doesn't just affect small businesses, it affects their loyal customers too. This will affect how each and every one of you are able to shop.

Please be kind to businesses while they have to make these changes. It's not for fun, and they'll be waiting with bated breath for the frustrated instagram comments and emails to come in. 

If you want to help your fave online companies, here are some things you can do!
- If you can, perhaps club together with a few friends and order together.
- Like your faves Instagram posts, and perhaps leave them a short comment!
- If you see others being nasty in the comments, help to explain. (But if the person starts being nasty to you, block and move on!)
- Take part in their giveaways

Thank you all for your continued support and love, and for allowing us to be truthful with you! DixiPack4lyf <3

Lots of love, your Sisters at Dixi x

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